Shipping & Returns

Insured Shipment

Shipment occurs fast and reliable throughout the world. All packages are insured and are delivered to your doorstep by the DHL. Of course, shipment occurs solely with acknowledgment of receipt. Private customers are charged the following shipping and handling rates for each package (including 19 % sales tax):

Shipping and Handling Rates

For all orders, shipping and handling rates are displayed in following table:

Germany	5,90 EUR
European Union (EU)	10,00 EUR
Worldwide (standard)	26,00 EUR
Worldwide (airmail)	32,00 EUR

Used Postal Service

The DHL delivers the packages within Germany and throughout the world. The DHL is fast, reliable and safe. Every shipment receives a shipping number that can be used to track the current location of the packages on the DHL-website.

Shipping Timeline

In general, we process every order immediately, meaning the merchandise is shipped within 24 hours. For delivery addresses within Germany delivery usually occurs within 1 - 2 business days, meaning in many cases you may receive your Bavarian clothing articles the next day. To other countries within the European Union (EU) a timeline of 3 - 5 days must be expected. However, in some exempt cases these timelines may vary. You will receive an email as soon as your merchandise has left our building. If the merchandise does not arrive within one week after the confirmation email of the receipt of your order, please contact our customer service at info@bavaria-lederhosen.com.

Destination	Standard	Airmail
Germany	1-2 days	-
European Union	-	3-5 days
USA and Canada	3 weeks	1-2 weeks
Worldwide	3-4 weeks	2 weeks

Customs duties for non-EU countries

When shipping to countries outside of the European Union (EU), additional customs duties and taxes may occur for the payment of which the customer is responsible. Further information can be found here:

http://ec.europa.eu/

For Switzerland please click the link below:

http://xtares.admin.ch/tares/login/

Returns and Exchanges

Customer Service is of utmost importance to us! Should you happen not to be satisfied with the received merchandise, you may return them or exchange them for the desired new sizes.
Please take notice that the items must be returned within 14 days and that we only accept items that have not been used or worn to any extent. Be aware not to remove any attached tags and do not get the items dirty. In the case of any reclamation this will save both you and us time and trouble.
If you wish to return any merchandise, fill out the Return Merchandise Authorization form attached to the package and send back to: Bavaria Lederhosen, Alte Dorfstraße 62, 88662 Überlingen.
Should the item posses an original packaging (i.e. Trachten Shoes), place the item inside. Fill out the Return Merchandise Authorization form and place it into a shipping carton (i.e. in which merchandise was delivered to you) alongside the merchandise to be returned.
As soon as the returned merchandise has been examined, the total value of the purchase is refunded. Depending on the payment method you will receive:

In case of cash with order: a credit to your bank account
In case of credit card payment: a credit to your credit card account
In case of payment via PayPal: a credit to your PayPal account
In case of cash on delivery: a credit to your bank account

The refund will occur within a few days after receipt of the returned merchandise.
For questions of any kind concerning returns and exchanges, please contact info@bavaria-lederhosen.com at any time